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Store Policies

Orders

    • Orders for "in-stock" items placed by 1:00 PM ( PST, Mon. - Fri. ) ship the same business day.
    • After you place your order, you should receive an acknowledgment via e-mail within one business day, this confirms we are processing your order. If you have any additional questions in reference to your order please feel free to e-mail us at sales@accaproducts.com or call (562) 690-5288.
    • Orders placed during the weekend will not be shipped until the following Monday.
    • Sorry, no will-call orders.
    • To avoid any delays in order processing, the Ship-To address should be the same as the credit card's billing address.
    • If the Shipping address is different than the Billing address, please contact your credit card issuer to add the shipping address as your credit card alternate address.
    • All orders are F.O.B. Los Angeles, California.
    • At present time, we only accept orders from the U.S.

Payment

    • We accept VISA, MasterCard, American Express, Discover Card and Paypal.
    • We do not accept credit card payment  issued from non U.S. banks.
    • Payment on all orders are to be pre-paid prior to shipping.

Prices

    • Prices, specifications and availability of products are subject to change without notice. We will contact you if pricing or availability effects your order.

Privacy

    • Accaproducts.com is committed to ensuring the privacy of our customers. We will not give, sell, or in any way redistribute your personally identifiable information to any third party unless we are legally required to do so. 
    • All personal information you submit to us (when placing an order) is encrypted using industry-standard SSL encryption to protect data transmissions. 

Shipment

    • We use UPS/FedEx and other common carriers. We reserve the right to ship by alternative carriers.
    • UPS/FedEX will not ship to P.O. boxes.
    • The stated number of "Shipping Days" are regular business days only, shipments do not move over weekends and holidays.

Returns

    • Any products to be authorized by us for return must be processed within 30 days from the date of the invoice.
    • Non-defective returns for credit or exchange are subject to shipping charges and a 15% restocking fee.
    • Shipping and credit card processing charges are not refundable.
    • Returns must be sent to us freight pre-paid
    • Before returning any product, e-mail us to receive a Return Authorization (RA) number. We will not accept any returns without an RA number. The RA number is only valid for 15 days after it has been issued and must be clearly displayed on the shipping label.
    • Products must be returned 100% complete, unused, and in the original packaging. Products must be accompanied by any manuals, accessories, or spare parts that originally shipped with the product. 
    • Products being returned should be packaged with the utmost care and with sufficient padding to secure its safe return.
    • Products designated as "all sales final", "no return" or similar language may not be returned.

Typographical Errors

  • Accaproducts.com is not responsible for typographical errors. All typographical errors are subject to correction.